User Account, Password, and Security:

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

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Privacy Policy:

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

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Shipping Policy:

 

·    Shipments will be processed during business hours: Monday—Friday from 8:00AM—5:00 PM (PST). Shipments will not be processed over the weekends or major holidays.

 

·    We will do our best or process orders on the same day and shipments will be processed in the order they are received. Please note that shipping delays can occur in which we ask 1—3 business days to process and ship your order.

 

·    All orders will be shipped via UPS Ground, unless specified by customer. Please contact our customer service department via email or phone to note which shipping method you prefer if otherwise. We offer: UPS Ground, 3-Day, 2^nd Day Air and Next Day air.

 

·    We do not ship to PO boxes. All addresses must be made out to a valid shipping address.

 

·    International buyers are welcomed but may require alternative payment methods. Please contact our customer service for more details.

 

·    Shipping charge calculations are applied only after the package has been sealed and weighed.

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